PAYMENT
I accept Visa, Mastercard and American Express. I currently use Stripe as it is a safe and secure method of processing payments online.

SHIPPING
I ship all orders within 5 business days.  You will receive an email confirmation  immediately after purchase and another confirmation when the order is shipped. All orders are shipped via Canada Post with tracking and insurance. Shipping charges depend on your location and are calculated at checkout. I can offer Canada Post Priority Shipping at an additional cost if you require next day delivery. 

Canada Post: Fast and cost-effective. Includes tracking and delivery confirmation.
Canada:             1-4 business day delivery for Local and Regional orders
                            2-6 business day delivery for National orders
US:                      3-7 business day delivery
International:    5-15 business day delivery

Canada Post Priority: Fastest service available. Includes tracking and delivery confirmation. 
Canada:               Next day delivery for Local, Regional and Nationalorders
US:                       By noon the next business day delivery
International:     2-3 business day delivery

RETURNS & EXCHANGES

I am happy to provide you with a full refund or exchange for goods (excluding the shipping charge if it is not due to an error on my end) in their original condition provided you contact me within 10 days of receiving your order. If your item was damaged upon receiving it, please contact me with a photo of the product within 10 days of receiving it and I will be more than happy to issue you a full refund. If you have any other questions or concerns please feel free to contact me.


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ORIGINAL PAINTINGS:
Every original piece is painted with much care and love. They are signed, dated, sleeved and packaged snugly with fiber boards to ensure a safe journey. Originals ship via Canada Post with insurance. Shipping cost is calculated  at checkout.
 

PRINTS:
Prints are made with high quality inks on fine art paper. Prints are packaged snugly with fiber boards to ensure a safe journey and are shipped via Canada Post with insurance. Shipping cost is calculated at checkout.

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COMMISSION WORK
I am currently taking new commissioned work. For more information about the commission process please click here. Please contact me with your inquiry and ideas!

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COPYRIGHT
The purchase of a painting or print does not entitle the buyer to reproduce the artwork in any way. Ownership and Copyright of the artwork remains with the artist, Stephanie Fehrenbach, all rights reserved.